In the hospitality industry, it’s all about relationships. The main focus is on customer satisfaction. The reason a customer returns to the same hotel, airline, or restaurant is usually because of the establishment’s excellent service.
“Customer satisfaction usually leads to consumer loyalty, which helps to ensure the success of a company in the hospitality industry.” And the most effective form of advertisement is by word-of-mouth — an equally effective way as well of ruining an establishment’s reputation and image.
It’s unbelievable how some people can be in such an industry yet not even display basic courtesy, respect and regard for their guests. I was hardly accorded any form of hospitality, one reason I opted not to stay longer at Robinson@Cruse Beach Resort in Sipalay. The other main reason being one of the owners’ dishonesty towards me, committing to and promising what I was looking for — only for me to discover and experience otherwise.
Did they not even think that I would eventually find out for myself the truthfulness, or lack thereof, of what they promised? And they even have the audacity to blame me and be upset at me! Worse, hold on to my money, justifying their doing so, defending their “rightful” claim to it!
I’m so relieved that I’ve finally moved out all of my stuff (and I have a lot), and checked out. I got back my refund — much less though than the amount that I rightfully deserve to get back, a view shared by many others. In fact, all others — those who have gotten involved and with whom I’ve consulted. A view all of us share except the resort management and owners.
As I said in an earlier post, when people are driven by their insatiable thirst for material wealth and monetary gains, by greed, that’s all they can think about. Money. Relationships don’t matter to them.
Chakras or Energy Centers
When we operate only at the lower chakra levels of consciousness, our definition of wealth is purely monetary-based. Our values and perceptions are distorted. We do not value relationships. We have no regard for the other. We have no compassion.
We have no capacity to see the bigger picture. We have no ability to think of the long-lasting effects, of the long-term gains and losses. We quickly react and frantically attack.
We cannot humble ourselves to admit our wrongdoing. We do not apologize. How can we when we are of the firm belief that we haven’t wronged anyone?
We cannot own our issues and project them on to others instead. We blame. We don’t acknowledge our responsibility, our contribution to the misunderstanding, creating even more conflict instead of arriving at a fair, peaceful, peace-filled and peace-led resolution.
We think only of ourselves, what we can take from the other, rather than what’s mutually beneficial to the parties concerned.
We distort and contort the facts, badmouth the other as a way of concealing our own flaws and misgivings, in the hope of making ourselves appear as the victim. Not only do we play the victim, we victimize and terrorize. We switch between playing poor me to being an intimidator. That’s how all these dynamics play out.
We use external sources and forces to show and prove how “powerful” we are. We intimidate. We manipulate.
We meet with the person, our guest, our customer, whom we refuse to acknowledge that we have offended and whom we have misled with false information, and we come to the meeting as an entire family of seven (plus an outsider/staff).
We even bring a family member who is a police officer, even if he has nothing to do with the issue or meeting, in the guise of “driving for me because I don’t know how to drive [the motorbike].”
Yet we don’t even introduce him properly to the other person, in the spirit of transparency, or even merely out of basic respect and courtesy, especially since the other is our resort guest. (Oh, I almost forgot — their lack of basic courtesy, respect and hospitality skills is in fact one of the reasons I decided not to stay longer. Is it any wonder that they didn’t properly introduce to me their brother-police who, just the same, didn’t also show any sign of respect towards me, even a simple acknowledgement of my presence?)
Regardless, sorry, but all that is so beyond me.
And yet, and yes, I’ve been a witness to all such fear-based behaviors. A recipient of such abhorrible actions.
Sure, I may have been the only one at the scene. There may have been eight of them.
Eight against one.
At the onset, one may view and perceive it as intimidating, especially as the three men are heavily built. (I wonder how much of the excess weight that they’re carrying in their physical bodies represent their ‘excess baggage’…)
Eight (largely built) against one (of petite stature).
But those are just numbers. And that’s only physical. Ultimately, they don’t mean or signify anything.
As soon as I got what I needed, i.e., my billing and the refund document for my review, I excused myself to continue my packing.
I proudly walked away from them, my head held up high, feeling so empowered!
Although I wasn’t exactly quite fazed, it did bother me and I did find it quite incredulous — the extent to which people can come up with such scheming strategies.
Win-lose rather than win-win
I was being reminded that this mentality is deeply embedded in a lot of people. Still. Those operating only out of their lower chakras. Those with blocked solar plexus chakras.
And I simply need to continue focusing on beaming my Light.
Being in the Light. Of the Light. Aligning with it and Aligning With Truth.
And I am letting their pathetic tactics slide off my back.
Am I angered by all these? Absolutely and naturally!
But it is an anger that I’m channeling properly and wisely.
They may have their entire family. I have the Universe behind me! The Universe has my back — most certainly and in every step of my journey!
And my faith was even further strengthened, reinforcing, reminding me what I’ve known all along — The Universe has its own justice system.
More importantly, the Power of one, especially when aligned with The One cannot be outdone — no matter by how many!
Happily dusting off their failed attempt to rattle me and get me out of my center, joyfully continuing on in my journey, as I choose and face this “battle” — what I now would rather call more appropriately, a growth opportunity.
And what a f*cking growth opportunity, whew! 🙂
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